1. Introduction
BPExch Pro ("bpexch pro", "we", "us", "the Company") is committed to protecting the privacy and personal data of every player who registers and uses our platform. This Privacy Policy applies to all personal information collected through the bpexch pro website, mobile browser interface, and all associated betting and gaming products including sports betting, live casino, poker, crash games, and Andar Bahar.
bpexch pro operates as a Pakistan-focused platform. All accounts are denominated in Pakistani Rupees (PKR), and our payment infrastructure is built around local methods including Easypaisa and JazzCash. The personal data we collect is processed in accordance with applicable data protection legislation and the principles set out in this policy.
By registering an account on bpexch pro, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you have any questions before you proceed, please contact our support team at support@bpexchpro.bet before creating an account.
Plain language commitment: bpexch pro has written this Privacy Policy to be as clear and readable as possible. We avoid technical legal jargon where plain English serves better. If anything is unclear, contact us and we'll explain it directly.
2. Data We Collect
bpexch pro collects several categories of personal information in order to operate the platform, verify player identities, process payments, and comply with legal obligations. Below is a clear breakdown of every category of data we may collect from you.
2.1 Registration Data
When you create a bpexch pro account, we ask for: your full legal name, date of birth, Pakistani mobile phone number, email address, and your preferred withdrawal payment method. This information is mandatory — accounts cannot be created without it.
2.2 Identity Verification Data (KYC)
bpexch pro may request identity verification documents at any time, particularly before processing larger withdrawals or if unusual activity is flagged. Documents may include a copy of your CNIC (Computerised National Identity Card), proof of address (such as a utility bill or bank statement), or a selfie for liveness verification. This information is collected solely for identity confirmation and anti-fraud purposes.
2.3 Transaction Data
Every financial transaction on bpexch pro is logged — deposits, withdrawals, bet placements, winnings, bonus credits, and bonus wagering activity. Transaction records include the PKR amounts, timestamps, payment method identifiers (such as an Easypaisa mobile number or last four digits of a bank card), and transaction reference numbers.
2.4 Betting and Gaming Activity
We record your full betting history — markets selected, stakes placed, outcomes, and cumulative winnings and losses. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.
2.5 Technical and Device Data
When you access bpexch pro, our systems automatically collect technical data including your IP address, device type, operating system, browser type and version, screen resolution, and session timestamps. This data helps us ensure the platform functions correctly on your device and is used to detect suspicious access patterns.
2.6 Communications Data
If you contact bpexch pro via live chat, email, or any other channel, we retain records of those communications. This includes chat transcripts, email content, and any attachments submitted as part of a support request or dispute. These records are kept for quality assurance, training, and audit purposes.
| Data Category | Examples | Mandatory? |
|---|---|---|
| Registration Data | Name, DOB, mobile number, email | Yes |
| KYC Documents | CNIC copy, proof of address | When requested |
| Transaction Data | Deposit/withdrawal amounts, Easypaisa ID | Auto-collected |
| Betting History | Markets, stakes, outcomes | Auto-collected |
| Device & Technical | IP address, browser, OS | Auto-collected |
| Communications | Support chat logs, emails | When you contact us |
3. How We Use Your Data
bpexch pro uses personal data only for legitimate purposes directly related to the operation of the platform and the delivery of services to Pakistani players. We do not process data for purposes incompatible with those stated below.
3.1 Account Creation and Management
Your registration data is used to create and maintain your bpexch pro account, authenticate your identity when you log in, and communicate account-related information such as password resets, deposit confirmations, and withdrawal notifications.
3.2 Payment Processing
Transaction data is used to process PKR deposits via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and Visa/Mastercard; to process withdrawal requests; to calculate and credit bonus amounts; and to maintain accurate financial records for each account. Payment processing requires sharing some data with the relevant payment service provider — see Section 6 for details.
3.3 Identity Verification and Fraud Prevention
KYC documents and transaction data are used to verify that each account belongs to a real person over the age of 18, to detect and prevent fraudulent activity, money laundering, and multiple account creation, and to comply with applicable anti-money laundering (AML) requirements.
3.4 Responsible Gaming
bpexch pro analyses betting activity and account behaviour to identify signs of problem gambling. Where patterns of concern are detected, our responsible gaming team may proactively contact the player to offer support tools or check on their wellbeing. This use of data is considered a player protection obligation and is not optional.
3.5 Platform Improvement
Aggregated, anonymised data about how players use bpexch pro — which sports they bet on, which games they play, how they navigate the interface — is used to improve the product. This analysis does not identify individuals and is used purely for product development decisions.
3.6 Legal Compliance
bpexch pro is required by law to retain certain records and to disclose certain information to regulatory authorities upon request. Your data may be used to comply with these obligations. Where disclosure is required, bpexch pro will share only the minimum necessary information.
4. Legal Basis for Processing
bpexch pro processes your personal data on the following legal grounds:
- Contractual necessity: Processing required to deliver the services you have signed up for — account management, betting, payments, and customer support.
- Legal obligation: Processing required to comply with applicable law, including age verification, anti-money laundering checks, and regulatory reporting.
- Legitimate interests: Processing required to prevent fraud, protect platform security, and improve our products, where these interests are not overridden by your privacy rights.
- Consent: Processing for marketing communications, which is only conducted where you have explicitly opted in. Consent can be withdrawn at any time.
Your consent for marketing is separate from your consent to use the platform. Opting out of marketing emails will not affect your ability to use bpexch pro's betting and gaming products.
5. Data Sharing
bpexch pro does not sell your personal data to third parties. Full stop. We share data only in the following limited, necessary circumstances:
5.1 Payment Service Providers
To process your PKR deposits and withdrawals, bpexch pro must share relevant transactional data with your chosen payment provider — Easypaisa, JazzCash, NayaPay, SadaPay, your bank for IBFT transfers, or Visa/Mastercard. The data shared is limited to what is strictly necessary for the transaction (e.g., your mobile number for an Easypaisa transfer, or a masked card reference for Visa/Mastercard transactions).
5.2 Identity Verification Providers
bpexch pro works with licensed KYC and identity verification partners to confirm the identity and age of players. CNIC details and verification selfies may be shared with these partners. They are contractually bound to use this data only for verification and to delete it after the verification process is complete.
5.3 Game Technology Providers
Some of bpexch pro's games are powered by third-party game providers (live casino, crash games, Andar Bahar). These providers may receive limited session data (such as a session token or bet outcome) to facilitate game operation. They do not receive your full personal profile, CNIC, or payment details.
5.4 Regulatory and Law Enforcement
Where required by applicable law, or by a valid legal process, bpexch pro may be required to disclose personal data to regulators, law enforcement agencies, or other government authorities. We will always seek to limit such disclosures to the minimum necessary and, where legally permitted, will notify you of such requests.
6. Payment Data Security
bpexch pro handles PKR payment transactions with particular care. Easypaisa and JazzCash transactions are processed via secure API connections that use industry-standard TLS 1.3 encryption. bpexch pro does not store full Easypaisa or JazzCash wallet credentials on its servers — we retain only anonymised transaction references sufficient for audit and dispute resolution purposes.
For Visa and Mastercard transactions, bpexch pro does not store your full card number. Card references are tokenised — we hold only a masked reference (e.g., last four digits and card type) alongside the payment processor's tokenised identifier. Full card details are processed and stored by our PCI-DSS compliant payment gateway, not by bpexch pro directly.
IBFT bank transfer details (IBAN or account number) used to process withdrawals are stored in encrypted form and used only for the specific withdrawal request to which they were provided. Bank details are not retained for future use without your explicit instruction.
bpexch pro will never ask you to share your Easypaisa PIN, JazzCash password, or full bank card number via live chat, email, or any other channel. If you receive a request of this kind, treat it as fraudulent and contact support immediately.
7. Cookies and Tracking Technologies
bpexch pro uses cookies and similar tracking technologies to operate the platform, maintain your session when you are logged in, remember your preferences, and analyse how the platform is used. Below is a summary of the types of cookies bpexch pro uses.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential / Session | Keep you logged in, remember your bet slip, maintain security session | No — required for platform to function |
| Functional | Remember your odds format preference, language settings, notification preferences | Yes — disabling affects experience |
| Analytics | Understand which pages and features are used most, identify technical errors | Yes — via cookie settings |
| Marketing | Deliver relevant promotional content (only with your consent) | Yes — and only used with consent |
You can manage your cookie preferences through your browser settings. Disabling essential cookies will prevent bpexch pro from functioning correctly. Disabling analytics or marketing cookies will not affect your ability to bet or use any platform feature.
8. Data Retention
bpexch pro retains personal data only for as long as it is necessary for the purposes described in this policy, or as required by applicable law. The following retention periods apply as standard:
- Account and registration data: Retained for the duration of your active account plus 5 years after closure, to meet AML and regulatory audit requirements.
- Transaction records: Retained for 7 years from the date of the transaction, in line with financial record-keeping requirements.
- KYC documents: Retained for 5 years from the date of verification or account closure, whichever is later.
- Betting history: Retained for 5 years from the date of each bet settlement.
- Support communications: Retained for 3 years from the date of the communication.
- Technical / device logs: Retained for 12 months on a rolling basis.
Where data is no longer required, bpexch pro securely deletes or anonymises it. Anonymised data (where no individual can be identified) may be retained indefinitely for statistical and analytical purposes.
9. Data Security
Protecting the personal data of Pakistani players is a core operational responsibility at bpexch pro. We invest continuously in the security infrastructure that protects your account and financial data. Our security measures include the following:
Access to your personal data within bpexch pro's systems is restricted on a need-to-know basis. Staff who handle player data are trained on data protection obligations and are subject to confidentiality agreements. Regular security audits and penetration tests are conducted by independent third parties.
In the event of a data breach that poses a material risk to your rights, bpexch pro will notify affected players without undue delay, and in any case within 72 hours of becoming aware of the breach, as required by applicable data protection legislation.
Your role in security: bpexch pro's systems protect your data from external threats — but your account password is your responsibility. Use a strong, unique password for bpexch pro, enable two-factor authentication from your settings, and never share your login credentials with anyone.
10. Your Data Rights
As a bpexch pro player, you have rights over the personal data we hold about you. These rights are meaningful — they are not hidden behind lengthy processes designed to discourage you from exercising them. Here is what you are entitled to:
Request a copy of all personal data bpexch pro holds about you.
Ask us to correct inaccurate or incomplete personal data.
Request deletion of your data where no legal obligation requires retention.
Ask us to pause processing while a concern is being investigated.
Receive your data in a commonly used, machine-readable format.
Object to processing based on legitimate interests or for direct marketing.
Withdraw consent for marketing at any time, without affecting other services.
To exercise any of the above rights, contact bpexch pro support at support@bpexchpro.bet or via live chat. We will respond within 30 days. For complex requests, we may request identity verification before processing to protect your account security.
Note that certain data cannot be deleted where retention is required by law (e.g., transaction records required for AML compliance). In such cases, we will explain clearly what can and cannot be deleted and why.
11. Minors and Under-18 Protection
bpexch pro's services are strictly for adults aged 18 and above. We do not knowingly collect personal data from any person under the age of 18. Where age verification reveals that an account holder is under 18, all associated personal data will be securely deleted and the account will be closed immediately, with the exception of data that must be retained for regulatory reporting purposes.
If you are the parent or guardian of a child and you believe they have registered on bpexch pro, please contact us immediately at support@bpexchpro.bet and we will take prompt action. We also offer account restriction tools to help prevent underage access on shared devices — contact support to activate these.
bpexch pro uses age verification technology as a first line of defence against underage access. However, parental supervision and use of device-level parental controls remain an important additional layer, particularly on shared family devices.
12. Marketing Communications
bpexch pro sends promotional and marketing communications — including bonus offers, cricket betting promotions, PSL season promotions, and new game announcements — only to players who have explicitly opted in to receive them. You can opt in during registration or at any time from your account notification settings.
You can opt out of marketing communications at any time by updating your notification preferences in account settings, by clicking the unsubscribe link in any marketing email, or by contacting support. Opting out will not affect your access to bpexch pro's services — we will still send you essential account notifications such as deposit confirmations, withdrawal updates, and security alerts.
bpexch pro will never send marketing communications to players who have activated self-exclusion or other responsible gaming restrictions on their account. Where a player has indicated they are taking a break from gambling, their details are removed from all promotional mailing lists immediately.
13. Third-Party Services
bpexch pro's platform may include integrations with third-party service providers — game technology companies, analytics services, and payment processors. This Privacy Policy applies to bpexch pro's own data processing. When you interact with a third-party game or service embedded within bpexch pro, that third party's own privacy practices may also apply to any data they independently collect.
bpexch pro selects third-party partners carefully, requiring contractual commitments to data protection standards equivalent to those applied by bpexch pro itself. However, once you leave the bpexch pro platform and interact with an entirely separate website, that website's own privacy policy governs. We are not responsible for the practices of websites outside of bpexch pro even where a link to such a site may have appeared on our platform.
14. Changes to This Privacy Policy
bpexch pro reserves the right to update this Privacy Policy at any time. When we make material changes to how we collect or use personal data, we will notify registered players via the email address associated with their account, and/or display a prominent notice on the platform, at least 7 days before the changes take effect.
The "Last Updated" date displayed at the top of this page reflects the most recent revision. We encourage you to review this Privacy Policy periodically so you are always aware of how bpexch pro handles your personal data. Continued use of bpexch pro after the effective date of a revised Privacy Policy constitutes your acceptance of the changes.
15. Contact Us — Data Queries and Requests
If you have questions about this Privacy Policy, wish to exercise any of your data rights, want to raise a data protection concern, or need to report a suspected privacy breach, please contact bpexch pro's support team:
For general questions about your account or bets, our FAQ page covers the most common topics. You can also review our Terms and Conditions and Responsible Gaming pages for related information.